Keyword & Auto-Replies
Stop typing the same answers ten times a day
Keyword replies answer pricing, timings and shipping instantly. Welcome and away messages cover first contact and after hours, and ice breakers give people questions to tap.
What you get
Why teams choose keyword & auto-replies in GramForGrow
Keyword replies
Exact, contains or catch-all matches, answered in priority order — optionally starting a flow.
Ice breakers
Up to four questions people see when they open a chat with you for the first time.
Welcome, away and delayed replies
Greet new people, tell them when you're closed and reassure them if nobody replied in a few minutes.
AI intent matching
Match the meaning of a message to your replies, not just exact words.
How it works
From setup to results in four steps
- 1
Add replies
Write keyword replies for your most common questions.
- 2
Set ice breakers
Pick up to four questions for your chat's welcome screen.
- 3
Set hours
Choose business hours and the away message.
- 4
Done
Replies go out 24×7 inside Instagram's reply window.
Use cases
Where it makes a difference
Pricing and menus
“price”, “menu”, “rates” — answered instantly with a link.
Store timings
Opening hours and location without anyone picking up the phone.
After-hours
Let people know when you'll be back.
See it in your industry: Beauty, Spas & Salons, Restaurants & Cafés
FAQ
Questions about keyword & auto-replies
Do ice breakers need approval?
No. They're set on your account through Instagram's API and appear for people starting a new chat.
Start turning comments into customers
Free trial. No credit card. Connect Instagram and go live in minutes.