Team DM Inbox
A shared inbox that keeps every Instagram conversation owned
Stop passing one phone around. Your whole team replies to DMs from the browser, every chat has an owner, and nothing gets answered twice — or not at all.
What you get
Why teams choose team dm inbox in GramForGrow
Assign and route automatically
Round-robin or least-busy rules hand every new chat to a teammate, so the first reply never waits on someone noticing it.
Reply-window tracking
Instagram lets businesses reply within 24 hours of the last message. The inbox shows exactly how long you have — and up to 7 days for human agents when your app has that permission.
Quick replies with a slash
Type / and pick a saved answer for prices, shipping and timings — consistent replies in two keystrokes.
Labels, tags and private notes
Label chats, tag contacts and leave notes only your team sees, so whoever picks up next has the full story.
Bot first, human when it matters
Let flows and the AI agent handle routine questions. The moment a teammate replies, automation pauses for that chat.
Profile and deals beside the chat
See their @username, whether they follow you, their tags and open deals without leaving the conversation.
How it works
From setup to results in four steps
- 1
Connect your account
Link your Instagram Business or Creator account in a couple of clicks.
- 2
Invite your team
Add agents and admins with roles, then choose how new chats are assigned.
- 3
Reply together
Work from one inbox with filters for open, mine, unassigned and resolved chats.
- 4
Measure and improve
Track first-response time and workload per teammate in analytics.
Use cases
Where it makes a difference
D2C brands
Sizing, shipping and order questions answered by whoever is free, with the product link one click away.
Agencies
Manage DMs for client accounts with clear ownership and notes on every conversation.
Creators
Keep brand-deal DMs separate from fan messages with labels, and never lose a collaboration request.
See it in your industry: Creators & Influencers, Marketing Agencies
FAQ
Questions about team dm inbox
Do messages I send from the Instagram app show up?
Yes. Messages sent from the Instagram app appear in the conversation too, so the history is always complete.
Can I reply after 24 hours?
Instagram only allows replies within 24 hours of the person's last message. If your Meta app has the Human Agent permission, a teammate can still reply for up to 7 days.
Do story replies and mentions come in?
Yes — story replies, story mentions, shared posts, reactions and regular DMs all land in the inbox.
How many teammates can use it?
As many seats as your plan includes. Everyone signs in with their own login, so every reply is attributed.
Start turning comments into customers
Free trial. No credit card. Connect Instagram and go live in minutes.