How can we help?

Go to the sign-up page and enter your name, work email, company name and a password. Your workspace and a free trial are created immediately.

New workspaces start with a free trial with limits that are enough to try every feature. The trial end date is shown in Settings → Plan & billing.

Your workspace moves to the free plan with lower limits. Your data is kept, and you can choose a paid plan at any time to restore higher limits.

Open Settings → Team, enter their email and choose a role. They receive an invitation link (or you can copy the link yourself if email isn't configured).

Use 'Forgot password' on the login page. We email a reset link that works once and expires shortly after.

Professional accounts — Business or Creator. Personal accounts have no API access; switch in the Instagram app under Settings → Account type and tools.

No. You log in with Instagram and approve access to comments and messages. GramForGrow never sees your password, and you can revoke access any time.

Instagram only lets businesses reply within 24 hours of the person's last message (up to 7 days for human agents if your Meta app has that permission). You can reply again as soon as they message you.

No. Instagram doesn't allow businesses to message people first. Conversations start when someone comments, DMs you, replies to your story or mentions you.

Open the message in the inbox to see the reason Instagram gave — for example the reply window closed, the person restricted your account, or access needs to be renewed.

Open the Instagram page and check the account shows “Receiving comments & DMs”. If not, click Refresh; if access expired, reconnect the account.

Open Comment → DM → Activity. Each comment shows what happened: no keyword match, already replied to that person, or an error from Instagram.

Instagram allows one private reply per comment, within 7 days of it. Once the person replies to your DM, the conversation is open and flows, keyword replies and the AI agent can continue.

Yes. Choose “My next post” and it attaches itself to the first post or reel you publish afterwards.

Not by default. “Only reply once per person” is on for new automations, so repeat comments are logged as skipped.

Check that it's published (not a draft), that its trigger matches the message, and that the contact isn't inside a cooldown for that flow.

When a person replies from the inbox, automation for that conversation pauses so the customer isn't answered twice. Resume it from the conversation.

Add or edit knowledge sources: FAQs, text and web pages. Review conversations, note the questions it couldn't answer and add them to the knowledge base.

The AI feature sends the conversation context needed to answer to Anthropic's API. See the privacy policy for what is shared and how it's handled.

Open Settings → Plan & billing, choose a plan and billing period, add your business details and pay online with UPI, card or netbanking through Razorpay.

Prices are shown before GST. 18% GST is added at checkout, and your invoice shows the breakup — CGST and SGST for in-state customers, IGST otherwise.

Yes. Add your business name, address and GSTIN under Billing details before paying, and it appears on the invoice.

No. Plans are prepaid for the period you choose and don't auto-debit. We email you before the plan ends so you can renew.

The unused time on your current plan is credited toward the new one, and the credit is shown before you pay.

Connect your own Razorpay account in Settings → Payments, then send payment links from chats or deals. Money settles directly into your Razorpay account.

Members of your workspace according to their role. Access by GramForGrow staff is restricted and used only to run the service or to help with a support request you make.

Contact us from the email on your account and we'll delete your workspace and the data in it, subject to legal retention requirements such as tax invoices.

Instagram access tokens, AI keys and payment keys are encrypted at rest. Passwords are hashed and never stored in plain text.