Story Replies & Mentions
Make every story reply and mention count
When someone replies to your story or mentions you in theirs, GramForGrow can thank them, tag them and send the next step — a discount, a link or a question.
What you get
Why teams choose story replies & mentions in GramForGrow
Instant thank-yous
Reply to story mentions within seconds so the people who promote you feel seen.
Tag your fans
Tag everyone who mentions you, then find them later as a segment for launches and collaborations.
Start a flow
Use “Story reply or mention” as a flow trigger to ask a question, share a link or capture an email.
See the story
The story they replied to or mentioned you in is shown right in the inbox.
How it works
From setup to results in four steps
- 1
Create a flow
Choose the “Story reply or mention” trigger in the flow builder.
- 2
Write the reply
Thank them, add a link button or ask a question.
- 3
Tag and follow up
Add a tag and optionally hand over to your team.
- 4
Publish
Every story reply and mention from then on gets the same great response.
Use cases
Where it makes a difference
User-generated content
Reward customers who post about you with a discount on their next order.
Polls and questions
Follow up on story replies with a product link or booking page.
Events
Thank attendees who tag you and send them next event details.
See it in your industry: Beauty, Spas & Salons, Restaurants & Cafés
FAQ
Questions about story replies & mentions
Do mentions from private accounts arrive?
Instagram delivers story mentions to your account's messages, and GramForGrow receives what Instagram shares through its API.
Can I limit how often someone gets the message?
Yes. Each flow has a cooldown so a fan who mentions you every day doesn't get the same message every time.
Start turning comments into customers
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