AI DM Agent
An AI agent that knows your business and knows its limits
Teach it with FAQs, text and your website. It answers DMs in your tone, collects the details you care about and hands the chat to a human the moment it isn't confident.
What you get
Why teams choose ai dm agent in GramForGrow
Grounded in your content
Answers come from the knowledge you add — FAQs, text and website pages — not the open internet.
Confident or it hands off
Below your confidence threshold, or when someone asks for a person, the chat goes to your team.
Lead qualification
Tell it which details to collect (budget, city, timeline) and they're saved on the contact.
Intent matching
Understands “how much is it??” as a pricing question even without the exact keyword.
How it works
From setup to results in four steps
- 1
Add knowledge
Paste FAQs, add text or crawl pages from your website.
- 2
Set the tone
Choose the persona, style and what it must never say.
- 3
Test in the playground
Ask it questions before it talks to anyone.
- 4
Switch it on
It answers DMs your keyword replies and flows don't cover.
Use cases
Where it makes a difference
Product questions
Ingredients, sizes, shipping times — answered at 2 am.
Pre-sales
Qualify enquiries and book the serious ones with your team.
Overflow support
Handle the common questions so your team focuses on the hard ones.
See it in your industry: E-commerce & D2C, Travel & Hospitality
FAQ
Questions about ai dm agent
Which AI model does it use?
Anthropic's Claude models. You can use the included monthly replies or bring your own API key.
Will it make things up?
It is instructed to answer only from your knowledge base and to hand off when it isn't sure.
Start turning comments into customers
Free trial. No credit card. Connect Instagram and go live in minutes.